Metering Industry Forum 2024

Forum Agenda – Day 1 Thursday 3 October

11.30	12.30	Arrival and Networking Lunch		60min
12:30	1:00	Welcome & Introductions Indigenous Acknowledgement Concept of a Best Practice Industry Forum Individual Introductions & Expectations	Downer / Skilltech	15 min  |  David MacKenzie - Opening Address 10 min  | John Bennett facilitates introductions 5 min  |  John Bennett captures expectations
1:00	1:30	Zero Harm Innovation  – John Sharp-Collett (Finalist for National WHS Person of the Year 2024), Downer, with special guest Antony Leis, Denstock	John Sharp Collett and Antony Leis	20 min | John and Antony speaks on topics 10 min | Questions from audience
1:30	2:20	Managing Psychosocial Risk - Guest Speaker, Dr Sarah Colley	Dr Sarah Colley	40 mins | Sarah speaks on topic 10 min | Questions from audience
2:20	3:30	Industry Hot Topics   Preparing for the Meter Transition – Sophie McRae, SA Power Networks   Combining Meter Reading & Renewals – A Holistic Approach Mark Herrmann, City of Gold Coast Using Meter Fleet Performance to inform Meter Renewal Strategies and Reduce Non Revenue Water  - Chris Jones, Metering Services Manager at Urban Utilities	Sophie McRae   Mark Herrmann / Dirk Pieterse   Chris Jones	20 min  | Sophie speaks on topic 20 min  | Mark speaks on topic 20 min | Chris speaks on topic 10 min | Questions from audience
3:30	4:00	Smart Metering – Jason Berry, Intellihub	Jason Berry	20 min | Jason speaks on topic 10 min | Questions from audience
4:00	4:20	Afternoon Tea
4:20	4:50	Human Operational Performance – Maximising Success Guest Speaker, Dion Wright – Human and Operational Performance Lead, Downer	Dion Wright	20 min | Dion speaks on topic 10 min | Questions from audience
4:50	5:50	Guest Presentation – Prepare to be Inspired Guest Speaker – 4 x Australian Olympian	Guest Speaker	60 min | Surprise guest speaks on topic
5:50	5:55	Wrap Up	Skilltech / Downer	5 min   | John provides conclusion to Day 1
6:30	10:00	Pre-Dinner Drinks + Canape Dinner	All Participants

 

Forum Agenda – Day 2 Friday 4 October

08:30	08:45	Review and Introduction to any new Members	Skilltech	10min | John gives summary of Day 1 5min   | John provides insight to Day 2
08:45	9:30	Client Led Zero Harm Innovation – John Sharp-Collett (Finalist for National WHS Person of the Year 2024), Downer	John Sharp-Collett	35 min | John to speak on topic 10 min | Questions from audience
9:30	9:40	Break – Morning Tea
9:40	11:40	Aggressive Customers, De-escalation Techniques and Resilience After Conflict - Guest Speaker, Lesley Whiteside	Lesley Whiteside	120 min | Interactive presentation
11:40	12:30	Wrap Up & Thanks Lunch	Downer / Skilltech	5 min | John gives summary of 2-day event 5 min | John provides thanks and ‘next steps’

A complimentary networking dinner will follow Day 1 of the Forum on Thursday 3 October.

Don’t miss this opportunity to meet and connect with fellow attendees, speakers and industry experts from across Australia. 

Please advise of your dietary requirements when providing an RSVP.

The Networking Dinner will be held on the same floor as the Industry Forum (Level 18, The Darling).

Where will the event be held?

The Skilltech Metering Industry Forum will be held on Level 18 at the Darling located at Broadbeach Island, Broadbeach, Gold Coast.

Arrival instructions:

• Upon arriving at The Darling Main Entrance and entering the Darling Lobby, walk past the lounge area towards the right and make your way to the Lift area
• Enter the Lift area and press Lv 18 on the black lift panel (There are no buttons inside the lift so ensure you press 18 before entering).
• Exit the lift and you will be on Level 18
• There will be directional signage in place around the venue

Please speak to any of the friendly staff members whilst on site at The Darling should you require assistance.

Are there any costs to attend?

The event is free to attend with invitations offered exclusively to our clients, partners and stakeholders.

What are the accommodation options?

The Star Grand, The Darling and the Star Residences are offering discounted accommodation for Metering Industry Forum attendees.

Please use the booking link Four Or More Starcation | The Star Gold Coast and enter code EVENTS into the Promo Code when reserving your accommodation.

For any booking queries, please contact The Star:

T: 1800 074 344

E: reservationsgc@star.com.au

The Darling is centrally located in Broadbeach and a range of alternative accommodation options can be found.

Other nearby hotels include:

• Gold Coast Accommodation | Dorsett Gold Coast (dorsetthotels.com)
• Rates - Sofitel Gold Coast Broadbeach ALL - Accor Live Limitless
• Studio - Aruba Beach

What are the parking arrangements?

The Star Gold Coast offers a secure, undercover car park to guests using the facilities, however parking availability is limited and cannot be guaranteed. We recommend that alternative modes of transport or parking options be considered.

We offer guests of The Star Grand and The Star Residences a special car parking flat rate of $20 per night, for the duration of their stay.

How can I request special dietary requirements?

Please email Meg.ewen@skilltech.com.au one week prior to the event to ensure we can accommodate your request.

I’m unable to attend, can I nominate an alternate?

Yes. The invitation can be delegated to another senior representative in your organisation. Please reach out to meg.ewen@skilltech.com.au to nominate alternative representatives.

I submitted an RSVP but am no longer able to attend

If you are no longer able to attend, please email meg.ewen@skilltech.com.au.