The safety and quality of our products and services is paramount. We recognise that inability to supply quality products and services can cause impacts to health, safety and wellbeing, socioeconomic activities and cause delays or inconvenience to communities. Delays and inconvenience may reduce access to vital infrastructure and services in the community and result in negative impacts on customers, communities and Downer. The quality, timeliness and value of the products and services delivered by Downer and its partners (e.g. outsourcing) also has impacts on our customers, contractors, employees and end users (e.g. members of the community).

In addition to our safety management system, quality at Downer is managed through our Quality Policy and ISO 9001 certified integrated management system. This includes processes and procedures for document management, planning, business improvement, inspection and testing, management review, audits, and records handling. Implementing these processes and procedures, including contractual and project specific requirements, enables Downer to assess and manage the health and safety impacts of our product and services on customers, members of the public, communities, employees and other stakeholders. Downer also complies with relevant engineering and design requirements for projects and assets and implements specific product safety programs, such as food safety, if required.