My Downer Apps​

Question​

Answer​

What is My Downer Apps?​

My Downer Apps is an easy, safe and secure way to access work-related information and perform tasks assigned to you digitally.​

Can anyone have a My Downer Apps account?​

All employees who do not have a Downer email will have a My Downer Apps account.​

You cannot have a Downer email account and a My Downer Apps account at the same time.​

How do I get a My Downer Apps account?​

Once you accept an offer with Downer, an account will be created for you.​

How do I create a My Downer Apps account?​

As soon as your account has been created, a welcome email will be sent to your personal email address, which you have provided to Downer, with instructions on how to set up your account. ​

What if I have forgotten which personal email address I originally provided when setting up my My Downer Apps Account?

For all technical problems, raise the issue with your Manager in the first instance.

How do I access My Downer Apps account?​

Once you’ve set up your account, navigate to home.mydownerapps.com to sign in. Make sure that you save to favourites for future use. ​

You can also access it from the Dashboard link on Okta Verifier once it is installed on your device.​

What is a Person Number?​

Your person number is your new employee number (for current employees from 04/12/2023). You can find your number in your welcome email.​

Do I need a PC to access My Downer Apps account?​

No, you can use any mobile device to set up and access your My Downer Apps account.​

Which browsers does My Downer Apps account work on?​

Edge, Firefox, Safari and Chrome. ​

What is my username and password for My Downer Apps account? ​

You can set your own password when you set up your account.​

Your username is your person number.​

You will need to sign in with your person number after you activate your account.​

Is my information safe in My Downer Apps? ​

Yes, your information is secure. My Downer Apps offers multifactor authentication (MFA), meaning there are multiple steps to take before accessing your information. ​

What do I do if I forget my password?​

There is a “forget password” option on the login screen that will allow you to reset your password.​

What do I do if I do not have a PC or a Smartphone?​

Speak to your manager in the first instance.​

You will be able to use a Downer device to set up your account.​

I would like to set up my account, but I do not have enough data?​

Speak to your manager in the first instance.​

You will be able to use a Downer device to set up your account.​

My password reset link fails, what do I do?​

For all technical problems, raise the issue with your manager in the first instance.​

What happens to My Downer Apps account if I get a Downer email account?​

Once your Downer email account is activated, your My Downer Apps account will be disabled, and you will no longer have access to it.​

What happens to My Downer Apps account when I leave Downer?​

As part of the offboarding journey with Downer, access to all systems - including My Downer Apps, will be disabled.​

 

HR Core​

Question​

Answer​

What is HRCore?​

The application we will use to perform aspects of the Core People Processes.​

Downer’s internal name for Oracle HCM Cloud, particularly Core HR and Recruitment modules.​

What is HRCore used for?​

The application will be used by managers, employees and recruiters to perform aspects of Core People Processes and used alongside other applications by People Services.​

Who will have access to HRCore?​

All Downer and Spotless employees will have access to HRCore. This includes those who do not currently have a Downer email, account or device.​

What will I be able to use HRCore for? ​

§  You will have visibility of your employment information ​​

§  You will be able to view and update some personal information such as contact details, emergency contacts and tickets and licenses ​

§  You will have visibility of internal jobs in one place, and you can sign up to receive job alerts​

§  Applying for internal jobs will be easier.

How will I know that I have an action in HRCore that I need to complete?​

You will receive notifications via email if there is something you need to action relating to your employment​.​

On your HRCore Dashboard will also be a notification of an outstanding item that need to be completed​

Can I update my address in HRCore?​

Yes, to view or update the Personal Details, under the 'Me' tab, click ‘Personal Information’ app and select 'Personal Details' tile.​

Will I be able to view my payment and assignment details in HRCore?​

Yes, to view your Employment Information, under the 'Me' tab, click <Personal Information> app and select 'My Compensation' tile.​

How can I see who is in my team?​

To view your Employment Information, under the 'My Team' tab, click <My Team>.​

How do I submit a new qualification certificate?​

'Me' tab, click ‘Personal Information’ app and select 'Document Records' tile and upload any relevant documentation.​

 

Back to main page