If you experience difficulties with either setting up or accessing your My Downer Apps account, please consider the following options:​

Check that the email address you provided to Downer is still in use and valid. If not, speak to your manager.​

If you can't find an email, check your junk or Spam folders.​

Ensure that your phone and PC is updated with the latest software release.​

When attempting to set up or access your My Downer Apps account ensure you are in an area with a stable internet connection.​

For any technical issues, contact your hiring manager or your direct People Manager/ Supervisor.

Tips for Hiring and People Managers

Helping frontline employees with My Downer Apps.

Helping pending or existing workers with My Downer Apps.

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