As the working relationship developed, both Eli and Amber recognised the need to keep learning. Challenges around consistent pronoun use led to an honest conversation about the importance of recognising Eli’s non-binary gender identity, and how to support the team to ensure inclusive practices. 

From there, action followed. Amber built her understanding of leading diverse teams, applied practical techniques to correct pronoun use, and worked to create an inclusive day-to-day environment. It was an important step in building trust and strengthening their working relationship. 

As Eli progressed through their transition, including gender affirmation surgery and a name change, Amber’s support was of vital importance. Flexible work arrangements, time for medical appointments and a clear plan to implement Eli’s name change across systems and stakeholders helped ensure a supportive and respectful experience. 

“Amber consulted with me and HR in planning the name change. She assisted with a lot of the administrative and IT workload of creating the change and placed herself as the person to answer questions or correct people while the name took hold. This made my experience in the team and at Downer incredibly supportive as a transgender person,” said Eli. 

Reflecting on the journey, Eli said: “I now consider Amber an incredible ally for the LGBTQIA+ community, as it takes immeasurable strength and care to grow and learn as she did with me. Our journey together has made a lasting impact on my life and experience as a queer person in a corporate environment.” 

By learning, adapting and working together, Downer continues to strengthen inclusive environments where people feel supported to succeed.